Infographic – Why Customer Service Counts in Online Retail

This snapshot of stats and facts by ZenDesk and Column Five, illustrates why customer service online is crucial to the e-commerce experience.

The customer is always right – whether on or offline! Although a seemingly independent operation, the below infographic by Column Five and ZenDesk, illustrates the importance of the provision of customer service during the e-commerce journey.

It highlights the stats and facts about why retailers need to pay attention to not only making sure their online offering is agile, but to the service element that comes before, during and after a purchase.

 

Zendesk Column Five Online Customer Service Infographic

Image originally posted on Zengage, the Zendesk Blog

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